Description
🐕***********HOW TO ORDER***********🐕
1. Choose the hat color you need;
2. Choose whether to add text.
If adding text, you need to provide text information (up to two words) and embroidery thread color.
After placing an order, please send us one clear photo of your pet in natural light through Message. We will create a design that you will love based on the characteristics of your pet.
⚠️***********Return and Exchange***********
🔄🚫 Regrettably, we do not provide refund, return, or exchange services. Therefore, we strongly recommend making an informed decision prior to finalizing your purchase.
⏳***********Processing Time***********
Typically, you can expect to receive your order within 3 weeks, including shipping time. Please note that our hats require 2 weeks for production due to the intricate embroidery process. We appreciate your understanding and patience.
🐈***********Available Colors***********
Our top-selling hat colors consist of Light gray, dark gray, beige, brown, blue, yellow, red, khaki, forest green.
🐈***********Size***********
Hat circumference 57-65cm, hat depth 11cm, brim 7cm.
👔***********Material***********
Cotton and Polyester
Made from specially spun fibers that make very strong and smooth fabric, perfect for printing. Polyester fibers are extremely strong, resistant to most chemicals, stretching and shrinking.
💦***********Care Instructions***********
Wash items inside out in cold water, do not bleach, do not dry clean, do not iron directly on the design.
⚠️***********NOTE***********
Order cancellation is allowed within 2 hours of placing the order.
Cancellation policy for orders with submitted design proofs:
- Outlined Design: $6
- Full-colored Design: $10
Please note that these fees are non-refundable upon order cancellation!
☎***********Customer Service and Feedback***********
If you have any questions, please feel free to contact us and we will reply to you within 24 hours.
If you feel that we did not meet your expectations, PLEASE CONTACT US through Etsy message center before opening a case or leaving us a Neutral/Negative Feedback. We normally reply within 24 Hours during working hours which are Monday to Friday 9:30 AM to 5:00 PM PST
🛻***********Shipping***********
If you have not received your item after the expected delivery date, please contact us.
If your product is damaged, please contact me promptly to arrange for resending, so that you have a pleasant shopping experience!